How to add Ticket Form Fields
Perhaps the default fields created during install are not enough and you need to capture more information when a customer submits their ticket.
Adding (and editing) fields for a submission form is very easy.
Perhaps the default fields created during install are not enough and you need to capture more information when a customer submits their ticket.
Adding (and editing) fields for a submission form is very easy.
Caching plugins can offer significant speed improvements for your end users when they are browsing your web pages.
They can also provide bandwidth use reductions and improved search engine optimisation.
You may wish to add a logoff link to your website to enable your customers to log out once they have finished browsing and/or managing their tickets.
Installing extensions for KB Support that have been purchased from the plugin store, is quick and easy although the process differs slightly to those that you can download and install directly from the WordPress.org plugin repository.
We develop, maintain and support the KB Support plugin which is freely available to download and use for website owners utilising the WordPress platform. Our website address is: https://kb-support.com.
Our company is WPOmnia LTD with the company registration number: 15187520 and we reside at:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Licenses are valid for one year from the date of purchase unless otherwise specified during the purchase process.
A valid and active license key is required in order to get updates and support for purchased add-ons and themes. After one year, license keys may be renewed at the current purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) or theme supports it, updates will be delivered automatically via the WordPress dashboard.
If your extension(s) or theme does not support automatic upgrades, then updates can be downloaded from Your Account page.
Support for purchased extensions or themes is provided for one year after the purchase date. If you wish to continue to receive support after one year, you must purchase a new license key for your product.
Support will only be provided if a support ticket is opened via the official ticket form and whilst no guaranteed response or resolution time is given, the KB Support team will do everything possible to respond as soon as possible.
KB Support extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for extension licenses.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date.
Please note the following details of KB Support extension license subscriptions:
We have every confidence in the stability of our plugins, however, if you have problems getting extensions to work as described, we will be happy to provide a full refund within 30 days of the original purchase date.
After 30 days, no refunds will be given, no exceptions.
Before a refund will be granted, you must allow us to try and help solve any problem you have.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
Refunds may take up to 7 days to be processed and will be returned by the same means as the payment was received.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
From time to time we may advertise discount codes for use to receive money off of purchases. These discount codes need to be applied during the checkout process in order to be validated and for the discount to be applied.
By default, KB Support has the following possible statuses which can be assigned to a ticket…
The maximum file size for uploads from your submission form can vary from web host to host.
If a customer tries to upload a file that exceeds your servers maximum file size limit, they will be presented with an error and the form will not be submitted.